Effective Communication: Active Listening / Assertive Speaking
Effective Communication: Active Listening / Assertive Speaking
| Format: | DVD |
|---|---|
| Length: | 15 |
| Language: | ENG |
| Subtitles: | ENG , JAP, SPA, RUS |
| Item no.: | DVD0-42 |
| Category: | HR & Familiarization |
| Ship type: | Bulk Carrier, Container, Offshore, Passenger, Tanker, Workboat |
When the base of workplace communication – listening and speaking – is weak there is higher potential for injuries and property damage. This second installment of a 3-part series also addresses understanding non-verbal cues and using positive assertiveness.
Topics
- Good and bad listening habits
- Tips for active listening
- Aggressive, non-assertive, and assertive behavior
- Asking for assistance
